Call Center Representative

Job Title: Call Center Representative
Job Type: Full Time
Exemption Status: Non-Exempt
Working Days: Monday, Tuesday, Wednesday, Thursday, Friday

Work Experience: 1 year in a call center environment

Education Level: High school diploma

Continuing Education: Update job knowledge and take advantage of education and training opportunities.

Description: The Call Center Representative will be the liaison between our practice and it's current and potential new patient base. Our call center representative is the first point of contact by phone.


  • Understand and comply with HIPPA.
  • Understand and comply with the HITECH Act of 2009.
  • Strong written and verbal communication skills along with active listening.
  • Customer focus and adaptability to different personality types.
  • Able to operate a multi-line IP phone system.
  • Computer skills efficient in Word and Excel.
  • Able to utilize technology within the office.

Understanding and use written information that may be presented in a variety of formats, such as text, tables, lists, figures, and diagrams; select reading strategies appropriate to the purpose, such as skimming for highlights, reading for detail, reading for meaning, and critical analysis.

Express ideas and information in written form clearly, succinctly, accurately, and in an organized manner; use English language conventions of spelling, punctuation, grammar, and sentence and paragraph structure; and tall written communication to the intended purpose and audience.

Developing specific goals and plans to prioritize, organize, and accomplish your work.

Work cooperatively and collaboratively with others to achieve goals by sharing or integrating ideas, knowledge, skills, information, support, resources, responsibility, and recognition.

Interact with others in ways that are friendly, courteous, tactful and that demonstrate respect for individuals and cultural differences and for the attitudes and feelings of others.

Identify own work and career interests, strengths and limitations pursue education, training, feedback, or other opportunities for learning and development; manage direct, and monitor one's own learning and development.

Attend to, receive, and correctly interpret verbal communication and directions through cues such as the content and context of the message and the tone, gestures, and facial expression of the speaker.

Express ideas and facts orally in a clear and understandable manner that sustains listener attention and interest, tailor oral communication to the intended purpose and audience.

Select, access, and use necessary information, data, and communications-related technologies, such as basic personal computer applications, telecommunications equipment, internet, electronic calculators, voice mail, email, facsimile machines, and copying equipment to accomplish work activities.

Obtain facts, information, or data relevant to a particular problem, question, or issue through observation of events or situations, discussion with others, research, or retrieval from written or electronic sources, organize integrate, analyze, and evaluate information.

Anticipate or identify problems and their causes; develop and analyze potential solutions or improvements using rational and logical process or innovative and creative approaches when needed.

Make decisions that consider relevant facts and information, potential risks and benefits, and short and – long term consequences.

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